BigWin Privacy Policy – Member Personal Data Protection

1 Introduction

Bigwin ("we", "the bigwin platform", or "bigwin") takes the protection of members' personal data seriously. We understand that your trust is our most valuable asset, and that trust can only be maintained through full transparency about how we handle your personal information.

This Privacy Policy applies to all personal information we collect through the bigwin platform, including the bigwin.lv website, the bigwin mobile app, and all related communication channels. It describes the types of data we collect, why we collect it, how we use it, and the steps we take to protect it.

Bigwin operates in accordance with internationally recognised data privacy principles, including relevant data protection compliance requirements. We only collect data that is genuinely necessary to provide our services and fulfil our legal obligations — nothing more.

2 Personal Data We Collect

Bigwin collects various types of personal data depending on how you interact with our platform. This data falls into several main categories:

Registration and Identity Data

When you register a bigwin account, we collect basic information required to verify your identity and meet KYC requirements:

• Full name as it appears on official identification documents
• Date of birth
• Active email address
• Mobile phone number
• Current residential address
• Copies of identification documents (identity card or passport) when required for KYC verification

Financial and Transaction Data

To process deposits and withdrawals securely, we collect information related to the payment methods you use:

• Bank account or e-wallet details (bank name, masked account number)
• Records of all deposit and withdrawal transactions including amounts, dates, and methods
• Information required for transaction verification

Usage and Technical Data

When you use the bigwin platform, our systems automatically record certain technical information:

• IP address and general geographic location
• Device type, operating system, and web browser used
• Gaming activity records including wagering, wins, and session duration
• Access logs and in-platform navigation history
• Cookie data and session identifiers

3 Purpose of Data Collection and Use

Bigwin uses your personal data only for legitimate and transparent purposes. We do not use your data for purposes unrelated to the provision of bigwin platform services. The primary purposes for which data is used are as follows:

• Account management — creating, verifying, and securely maintaining your member account.
• Transaction processing — processing deposits, withdrawals, and any financial transactions related to your account.
• KYC verification and fraud prevention — verifying your identity and detecting any suspicious or unlawful activity.
• Legal compliance — fulfilling legal obligations including anti-money laundering (AML) requirements and reporting to relevant authorities when required.
• Service communications — sending important notifications regarding your account, transactions, policy changes, and security updates.
• Platform improvements — analysing usage patterns to improve user experience, platform performance, and game offerings.
• Responsible gaming — monitoring gaming patterns to identify members who may need responsible gaming support.
• Relevant marketing — sending promotional information and relevant offers to members who have given consent to receive them.

4 Legal Basis for Data Processing

Bigwin only processes your personal data where a valid legal basis exists to do so. The primary legal bases we rely on are:

• Contract performance — data processing is necessary to provide the bigwin platform services you requested at registration, including account management, transaction processing, and access to games.
• Legal obligations — some data processing is mandatory to meet applicable legal requirements, including AML, KYC, and financial reporting obligations.
• Legitimate interest — bigwin has a legitimate interest in preventing fraud, ensuring platform security, and improving our services, provided these interests do not override your privacy rights.
• Consent — for data processing that falls outside the categories above, such as direct marketing, we require your explicit consent.

5 Data Sharing and Disclosure

Bigwin does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment service providers — to process your financial transactions securely through approved payment infrastructure.
• Game providers — minimal game session information is shared with the relevant game providers to enable access to their games.
• Identity verification services — data required for KYC verification is shared with approved third-party verification services.
• Relevant authorities — we will disclose data to legal authorities when required by law or a valid court order.
• Technical partners — technical infrastructure providers such as cloud computing services that support bigwin platform operations.

All third parties with whom we share data are subject to strict data protection agreements and are only permitted to process your data for specified purposes.

6 Data Security

Bigwin implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or improper disclosure.

Key security measures we use include:

• 256-bit SSL encryption for all data transmitted between your device and bigwin servers.
• Encryption of data at rest for all sensitive data stored in the bigwin database.
• Layered access controls ensuring that only authorised staff can access members' personal data, and only for legitimate purposes.
• 24/7 security monitoring to detect and respond to any security threats promptly.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) available to all member accounts to enhance login security.

7 Data Retention Period

Bigwin does not retain your personal data longer than necessary for the purpose for which it was collected or to fulfil applicable legal obligations. Our general data retention guidelines are as follows:

• Active account data — retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 5 years from the transaction date in accordance with applicable financial and AML legal requirements.
• KYC verification records — retained for a minimum of 5 years after account closure or the date of last verification, whichever is later.
• Technical and security logs — retained for 12 months for security and technical troubleshooting purposes.
• Customer support communications — retained for 3 years to allow reference to service history.

When data is no longer needed and there is no legal obligation to retain it, bigwin will securely delete or anonymise that data in accordance with approved data deletion procedures.

8 Your Privacy Rights

As a bigwin member, you have certain rights regarding your personal data. bigwin is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the bigwin support team via live chat or the email address listed in our Contact Us section. bigwin will respond to your request within 30 calendar days. Please note that certain rights may be subject to restrictions based on our legal obligations.

9 Cookies and Tracking Technology

Bigwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the bigwin website. There are several types of cookies we use:

• Necessary cookies — required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled.
• Performance cookies — helping us understand how members use the platform for improvement purposes. Information collected is anonymised.
• Functional cookies — allowing the platform to remember your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies — used to analyse traffic and usage patterns to help us improve bigwin content and services.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the bigwin platform.

10 International Data Transfer

As an online platform operating globally, your personal data may be processed and stored on servers located outside your country of origin. bigwin ensures that any international data transfers are carried out with adequate safeguards through:

• Use of infrastructure providers that comply with internationally recognised data protection standards.
• Legally binding data processing agreements with all service providers that handle your data.
• Regular assessments of destination countries to ensure adequate levels of protection.

By using the bigwin platform, you agree to such data transfers subject to the protective measures set out in this Privacy Policy.

11 Child Protection

The bigwin platform is strictly for adults aged 18 and above. bigwin does not intentionally collect or process personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the bigwin platform, please contact us immediately.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints about how bigwin handles your personal data, or if you wish to exercise any of your privacy rights, our team is ready to help.

You can reach us via:

• Live chat — available 24 hours a day, 7 days a week through the bigwin platform.
• Email — send your privacy inquiry to the bigwin support email address listed at the bottom of this page.

Bigwin will acknowledge receipt of your inquiry within 48 hours and endeavour to provide a full response within 30 calendar days. For more complex issues, we may require additional time and will keep you informed of progress along the way.

If you are not satisfied with bigwin's response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your country. We encourage you to contact us first, as we are committed to resolving all privacy issues directly and fairly.